Need a hand with Luma? We're a small team and read every message.
Email h.abubaker2020@gmail.com and we'll get back to you within 1–2 business days. Please include your device (iPhone / iPad / web), iOS version, and a short description of what happened.
Close the app fully and reopen it. If that doesn't help, check your internet connection. Still stuck? Email us with the time it happened so we can look at the logs.
Go to Settings → Luma → Microphone on your device and make sure access is enabled. Then reopen the app.
Free accounts get 3 images, 1 file, and 5 minutes of voice per day. Limits reset every 24 hours. Pro ($4.99/month) removes them.
Pro is billed through Apple. On your iPhone or iPad open Settings → [your name] → Subscriptions to change or cancel it.
Email us from the address on your account and we'll permanently delete your account and conversations within 7 days.
Last updated: 2026.